Crypto Transaction Support
Expert help for stolen credit cards, pending transactions, and account security
Stolen Card Protection
Immediate action to secure funds when fraud occurs
Instant Resolution
Average 15-30 minute response for urgent cases
24/7 Monitoring
Round-the-clock security for your assets
How We Protect Your Assets
Need immediate help?
Our support team is available 24/7 to assist with any urgent matters regarding your transactions or account.
Frequently Asked Questions
Why is my transaction pending for so long?
Transactions can be pending due to network congestion, low gas fees, or platform verification processes. Typically transactions complete within 30 minutes to 2 hours, but during high traffic it may take longer.
How do I cancel a pending transaction?
Pending transactions can only be canceled if they haven't been broadcast to the network. Go to your transaction history, find the pending transaction, and if the option is available, you'll see a "Cancel" button. Otherwise, you may need to wait for it to either complete or fail.
Why hasn't my deposit arrived yet?
Crypto deposits require network confirmations. The required number of confirmations varies by asset. Check the blockchain explorer with your transaction ID to see its status. Fiat deposits may take 1-5 business days depending on your payment method.